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MICHAEL YEN

6212 Hopi Circle

San Jose, California 95123

(408) 515-5754

michaeljsyen@gmail.com

saidmichael.com

www.linkedin.com/in/michaeljsyen

 

 

SUMMARY

 

A dedicated and perceptive data analyst with a demonstrated track record of achievement in data analytics, user experience testing, A/B testing, and statistical analysis.  Established capabilities in e-commerce, statistical modeling, troubleshooting, and project management.  A creative writer and curator of information for bots and AI.  Utilizes strong interpersonal and communication skills to assess client requirements and business practices, facilitate meetings and team discussions, express opinions and ideas, and prioritize projects.  An analytical and creative top performer who identifies opportunities to address client needs and exceeds performance targets for an organization.

 

 

EXPERIENCE

 

WALMART LABS, Sunnyvale, California

Product Specialist II, 2017-2021

 

  • Scraped raw data for analysis preparations.

  • Performed A/B tests for search results, features, facets, and user experience.

  • Calculated nDCG scores for feature comparisons.

  • Performed deep-dive analysis for feature comparisons.

  • Utilized statistical significance to determine if data substantial or noise.

  • Devised and fine-tuned evaluations for multitude of projects.

  • Trained and calibrated internal teams and third-party vendors from diverse regions to generate appropriate data for analysis.

  • Wrote guidelines and confluence pages for team and vendor reference.

  • Led stakeholder meetings to communicate schedules, workload, processes, and expectations.

  • Held presentations for knowledge transfer between different teams, departments, and organizations.

  • Assessed search results based on algorithm performance and user experience.

  • Conducted e-commerce analysis and relevance tests for online shopping intents.

  • Led team in query annotation for model training utilizing word tokens from natural language.

  • Ensured quality control for work calibration between team members.

  • Provided input via stress tests and user feedback to personnel for improved processes, tools, and user interfaces.

  • Assessed comparison results between competitors.

  • Troubleshot errors for search results unable to be found by users.

  • Predicted scale of work for project timelines and manpower.

  • Reclassified problematic search results and definitions to fit appropriate product types desired by users.

  • Helped streamline categorical results for better product grouping according to product family trees.

 

 

YAHOO! INC., Sunnyvale, California

Content Analyst and Knowledge Engineer, 2015-2017

 

  • Created and curated content for bots and games.

  • Conducted model training for AI and bots in both static and API environments, using various methods, such as top-down and bottom-up tree models, intent tagging, and phrase recognition.

  • Worked closely with corporate lawyers to apply legal and compliance for work on bots.

  • Led and performed bug bashes to gauge bot performances.

  • Worked with test groups to evaluate quality and help determine appropriate direction for products, based on data and feedback.

  • Participated in real-time interaction with users to enhance user experience with bots.

  • Contributed to voice creation, natural language generation, paraphrasing, dialogue creation, machine vocabulary and terminology, and copy editing.

  • Analyzed user intent for product suggestions, based on user climate.

  • Performed relevancy testing to improve machine learning algorithms. 

  • Evaluated web and vertical search algorithms. 

  • Monitored and analyzed site traffic and usage for programming decisions.

  • Contributed to SEO, taxonomy building and governance, metadata, data classification, and categorization.

  • Generated and held trainings for team members.

  • Acclimated to interfaces and various software as needed.

 

 

QUEST DIAGNOSTICS INC., San Jose, Sacramento, and Van Nuys, California; Portland, Oregon

Specimen Management Tech Lead, 2004-2015

 

  • Managed and prioritized workflow to meet daily deadlines in fast-paced environment.

  • Helped shape department and business unit, using Six Sigma principles.

  • Administered annual compliance and competency training.

  • Handled problematic and STAT testing.

  • Prepared and handled specimen, based on type, temperature, and stability.

  • Interpreted test requests from doctors, using approved methods and resources.

  • Processed requisitions in federal and state compliance standards.

  • Ensured employees worked under regulations set by CLIA and HIPAA.

  • Trained and offered guidance to team members inside and outside department.

  • Administered audits and tracked employee performance.

  • Worked with different departments, clients, hospitals, courier services, and labs to provide accurate test results.

 

 

EDUCATION

 

UNIVERSITY OF CALIFORNIA, SANTA CRUZ, Santa Cruz, California

B.A., Music, 2002

Regents Scholar

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